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Do my canvas prints come ready to hang

They sure do! Your canvas print will arrive gallery wrapped around a thick wooden frame. We attach cord across the back of each canvas before sending it, which allows you to easily hang the frame on an ordinary nail or picture hook as soon as you receive it.

What file format do my photos need to be in?

  • Your photos need to be in PNG or JPEG (.JPG or .JPEG) format.
  • Colour spaces supported are Adobe RGB (1998) & sRGB.
  • Due to our printing systems the colour profile CYMK is not supported
  • Incorrect colours produced due to the submitting of an image with an unsupported colour profile will not be refunded.
  • We recommend that your images be between 3-10MB.

How do I place an order?

Just select the product you want and get started.

From there you upload your own photos (JPEG/JPG or PNG format only) and start designing your layout on the design page. Once completed you can add the finished product to your shopping cart to place the order - it's really that easy!

You will be asked for billing and shipping details upon checkout, or you can simply login if you're already a Pet Canvas Creations user.

How do I pay for my order?

Payments are through Shopify Payments.

Our Payment options are Credit/debit card, PayPal and Afterpay.

Applepay, ShopPay and GooglePay are available on Mobile.

What happens if my order is unsatisfactory or arrives damaged?

If you receive your order in an unsatisfactory condition, please contact us immediately with your Order Number. We will make every effort to make things right. Claims are to be made within 30 days from the date the order was placed.

Can I cancel my order?

Unfortunately not. Due to the high automation of our online service, once your order has been paid for and completed online, it's automatically sent to our printers and cannot be cancelled.

If you have any questions or concerns about how your image will print, please contact customer support prior to placing your order.

I have a coupon code for a promotional offer. How do I redeem this?

On the Shopping cart page, after selecting Checkout, there is a Discount Code Box.

Enter the coupon/voucher code and then click Apply, and your discount will be applied to your order.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for please reach out to us directly. Our team is eager to assist you.